Privacy Policy

Last Updated: March 2, 2026

Superior Custom Flooring (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://superiorcustomflooring.net/ (the “Site”) or use our services.

1. Information We Collect

We may collect the following types of information when you interact with our Site or services:

Personal Information You Provide:

Name
Phone number
Email address
Mailing or service address
Project details (service type, square footage, timeline, special requirements)
Lead source information

Information Collected Automatically:

IP address
Browser type and version
Pages visited and time spent on the Site
Referring website URL
Device type and operating system
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested estimates
To schedule and confirm appointments
To send project status updates and reminders via SMS/text message, phone call, or email
To communicate with you about your flooring project
To improve our website and services
To comply with legal obligations

We do not use your information for unsolicited marketing, promotional campaigns, or selling to third parties.

3. SMS/Text Messaging Privacy

When you submit your phone number through our contact form and check the consent checkbox, you consent to receive SMS/text messages from Superior Custom Flooring. The following applies to our text messaging program:

Types of Messages: Appointment confirmations, appointment reminders, estimate follow-ups, project status updates, and customer service communications.
Frequency: Message frequency varies. You may receive up to 5 messages per month while you have an active inquiry or project.
Opt-Out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation and no further messages.
Help: Reply HELP to any message or call 484-477-3780 for assistance.
Costs: Message and data rates may apply based on your mobile carrier plan.
No Sharing: We do not sell, rent, share, or trade your phone number or any personal information collected through our SMS program with third parties for their marketing purposes. Your information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Consent: Your consent to receive SMS messages is not required as a condition of purchasing any services from us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., CRM platform, scheduling tools, SMS messaging platform). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Protection: We may share information to protect the rights, property, or safety of Superior Custom Flooring, our customers, or others.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of the Site.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of text message communications at any time

To exercise any of these rights, please contact us using the information below.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Superior Custom Flooring
Phone: 484-477-3780
Website: https://superiorcustomflooring.net/
Contact Form: https://superiorcustomflooring.net/contact/